CARDORLINK
Refund and Cancellation Policy
Last updated: June 18, 2026
This Refund and Cancellation Policy outlines the terms under which Cardorlink accepts returns, processes refunds, and handles order cancellations for our NFC cards, NFC accessories, and digital vCard services. Please read this policy carefully before placing an order or subscribing to any of our services.
By purchasing from Cardorlink or using our Service, You agree to be bound by this Refund and Cancellation Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Refund and Cancellation Policy:
• Company (referred to as "We", "Us" or "Our") refers to Cardorlink, 2nd Floor, Dar Village Mall, Dar es Salaam, Tanzania.
• You means the individual or entity that has placed an order or subscribed to a service through Cardorlink.
• NFC Products refers to physical Near Field Communication (NFC) enabled products sold by Cardorlink, including NFC business cards and NFC accessories.
• Custom/Personalized Product refers to any NFC card or accessory that has been printed, engraved, or configured with personal or business-specific information as requested by You.
• Digital vCard Service refers to the online platform provided by Cardorlink for creating, hosting, and sharing digital contact cards.
• Order refers to a request made by You to purchase NFC Products or subscribe to the Digital vCard Service through our Website.
If You receive an NFC product that is defective, damaged, or does not function as described, You are entitled to request a replacement or full refund, subject to the following conditions:
• You must notify Cardorlink within 7 days of receiving the product.
• You must provide photographic or video evidence of the defect or damage.
• The product must not have been physically tampered with, broken, or damaged after delivery.
Upon verification of the defect, Cardorlink will, at its discretion, either replace the product at no additional cost or issue a full refund to Your original payment method within 7–14 business days.
If You receive an incorrect product (i.e., the wrong item, wrong specification, or wrong customization) due to an error on Our part, Cardorlink will arrange for a replacement or issue a full refund at no additional cost to You.
Please contact us within 7 days of receiving the incorrect item. We may request that the incorrect item be returned before a replacement or refund is issued.
For non-personalized, standard NFC products that are in their original, unused, and unopened condition, You may request a return within 7 days of delivery. The following conditions apply:
• The product must be unused and in its original packaging.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• A refund will be processed within 7–14 business days of receiving the returned item.
Custom-printed, engraved, or otherwise personalized NFC cards and accessories are non-refundable and non-exchangeable, except in the case of a defect or error on the part of Cardorlink. This is because personalized products are made specifically for You and cannot be resold.
Please review your order details carefully before submitting, as changes cannot be made once production has begun.
Due to the digital nature of the vCard service, the following refund terms apply:
• Once a digital vCard service has been activated or a subscription has commenced, it is non-refundable.
• Free trial periods, where offered, do not qualify for a refund upon expiry or cancellation.
• If You experience a technical issue that prevents You from accessing or using Your vCard, please contact our support team at info@cardorlink.com. We will work to resolve the issue promptly. If the issue cannot be resolved within a reasonable time, a pro-rated refund may be considered at Cardorlink's discretion.
You may cancel an order for NFC products under the following conditions:
• Cancellations must be requested within 24 hours of placing the order.
• If the order has already been dispatched or production of a custom item has begun, cancellation is no longer possible.
• To cancel an order, please contact us immediately at info@cardorlink.com or call +255679324265 with your order details.
If your cancellation request is approved before dispatch or production, a full refund will be issued to Your original payment method within 7–14 business days.
You may cancel Your digital vCard subscription at any time through your account settings on our Website or by contacting our support team. The following terms apply:
• Cancellation will take effect at the end of the current billing period.
• No refund will be issued for the remaining days of the current billing period.
• Your vCard profile and associated data will remain accessible until the end of the billing period, after which it will be deactivated.
• Cardorlink reserves the right to permanently delete Your vCard data 30 days after deactivation.
To request a refund or cancellation, please contact Cardorlink using any of the following methods:
• By email: info@cardorlink.com
• By phone: +255679324265
• By post: 2nd Floor, Dar Village Mall, Dar es Salaam, Tanzania
• By website: www.cardorlink.com
When contacting us, please provide your full name, order number or account email, a description of the issue, and any supporting evidence (e.g. photos of defective items). This will help us process your request as quickly as possible.
Once your refund request has been approved, refunds will be processed as follows:
• Refunds will be issued to the original payment method used at the time of purchase.
• Processing time is typically 7–14 business days, depending on your bank or payment provider.
• Cardorlink is not responsible for delays caused by third-party payment processors or financial institutions.
• Where applicable, any shipping costs paid at the time of purchase are non-refundable unless the return is due to an error on Our part.
Cardorlink reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage You to review this policy periodically.
By continuing to use Our Service after changes are posted, You agree to be bound by the updated policy.
If you have any questions about this Refund and Cancellation Policy, please contact us:
• By email: info@cardorlink.com
• By phone: +255679324265
• By post: 2nd Floor, Dar Village Mall, Dar es Salaam, Tanzania
• By website: www.cardorlink.com
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